FAQ
o
Ordering and Payment
How
do I know that my order has been processed?
After validation of payment, then you will
get a notification (either via email or sms) that your product has been
processed.
How
do I cancel my order?
You may cancel your order (via email or sms)
within 1x24 hours after your order has been validated
How do I make a payment?
Payment can be via
transfer to an account
Mandiri : 141-00-1278189-4 a/n Raditya Weka Sasmita.
Bank Muamalat : 0146-11299-1 a/n Raditya Weka
Sasmita.
Will I get a proof of payment?
You will get a receipt that is sent along with the items ordered.
o
Shipping
How did the method for sending and
how long?
The product you ordered will be sent directly to the address you specify
a maximum of 24 hours after the order is validated. We use courier services
(third party) the dispatch items.
Item will be arrive max 2 days for Surabaya region. And Maximum 3 days
for Java. and maximum 7 days for outside Java and Overseas.
o
Return/Exchange
What
kind of return or exchange rules of your product?
You can send the product back to our address,
all shipping cost will be our responsibility and you will get a new product if found
defective due to production and shipping errors